Muhammad Hilmi Fawwaz

Orchestrated tactical prioritization of network site improvements across 800+ managed BTS sites, focusing on 20% packet loss reduction, resolving 80% of critical issues, and boosting district-level customer experience by 40%, contributing to a 5% increase in sub-district revenue.

Spearheaded a data-driven operational tracking program, leveraging a custom web app and Telegram bot, to align regional monitoring with daily plans and prioritize critical site resolutions, projected to increase average site availability by up to 99% and significantly reduce resolution times.

Coordinated cross-functional strategies with Telkom Infra and Telkom Akses, achieving a 20% increase in power backup capacity in rural sub-districts and an estimated 5% reduction in Mean Time To Restore (MTTR) for fiber optic outages.

Automated network trouble verification and software upgrades through script implementation, reducing manual labor hours by 40% and significantly enhancing operational efficiency and process optimization.

Generated comprehensive network performance reports for multi-vendor DWDMs, MPLS routers, and switches, providing critical insights into bandwidth utilization, ticket volume, response times, and root cause analysis to inform strategic management decisions.

Orchestrated the complete project lifecycle for a mini data center initiative, from requirements gathering to architectural design and deployment, establishing a scalable Software Defined Network (SDN) based infrastructure that increased research collaborations by 30%.

Managed and executed the deployment of network, software, and hardware components for the testbed, streamlining processes with custom scripting to achieve a 40% boost in overall operational efficiency.

Conducted in-depth data analysis on IoT signal strength, car utilization trends, and safety riding patterns, generating detailed reports that improved user satisfaction by 30% for the Customer Servicing team.

Optimized data extraction, transformation, and loading processes on Telkomsel's FleetSight platform using GCP BigQuery, Pub/Sub, ETL Tools, and SQL, enhancing data delivery speed for clients by 92% and demonstrating expertise in IT enterprise data pipeline optimization.

Developed innovative network tools using Telegram bot technologies for inventory management and router module utilization monitoring, streamlining processes and improving efficiency by 30%, showcasing problem-solving and automation skills.

Developed a supply chain application for the logistics division using .NET technology, applying unit testing and code base monitoring to achieve 80% code coverage, demonstrating strong understanding of the Software Development Lifecycle (SDLC).